Refund Policy

1. The Short Version

If you are a new subscriber and you are not happy, email us within 14 days of your first payment and we will refund you in full. No forms, no interrogation, no conditions. After that, monthly renewals are non-refundable, but you can cancel at any time and you will never be charged again.

2. Who This Policy Applies To

This policy applies to paid CrumWorld Cloud subscriptions — the Starter plan at USD $2 for the first month (then $5/month), the Pro plan at USD $12 for the first three months (then $15/month), and the Max plan at USD $35 for the first month (then $50/month) — purchased directly from crumworld.com. It is issued by CrumWorld Industries (Private) Limited, 403-BB, Sector D, Bahria Town, Lahore, Pakistan.

Paid subscriptions are not yet available. The CrumWorld Cloud Subscription is free for everyone while we finish setting up payments, so nobody has been charged and no refunds are currently pending. This policy describes exactly how refunds will work from the moment paid plans go live, so that you know where you stand before you ever pay us anything.

The Free plan costs nothing, so there is nothing to refund. Purchases made through a reseller or under a separate signed agreement are governed by that agreement instead; contact us and we will tell you which terms apply.

3. 14-Day Money-Back Guarantee

Every new subscriber is covered by a full money-back guarantee on their first payment. If you request a refund within 14 days of the date you were first charged, we will refund 100% of that payment.

We do not require a reason, we do not require you to have stopped using the service, and we will not try to talk you out of it. If the product is not right for you, we would rather give you your money back than keep it.

4. Renewals After the First 14 Days

The CrumWorld Cloud Subscription is billed monthly in advance and renews automatically. Because each monthly charge covers a period you have already had access to, renewal payments are non-refundable once the 14-day window has passed.

That said, we are reasonable people. We will still issue a full or partial refund after the 14-day window where:

• A fault on our side left the service unusable for a substantial part of your billing period.
• You were charged after you had already cancelled.
• You were charged the wrong amount, or charged twice for the same period.
• Access was never actually provisioned after payment.

Each of these is assessed on request and we will tell you clearly which outcome applies.

5. How to Request a Refund

Email support@crumworld.com with:

• The email address associated with your CrumWorld account.
• The date and amount of the charge you want refunded.
• Optionally, what went wrong. This helps us fix it, but it is not required.

You can also reach us by telephone on +92 321 8416921 or by writing to us at 403-BB, Sector D, Bahria Town, Lahore, Pakistan.

We will acknowledge your request within 3 business days and tell you whether it is approved within 7 business days.

6. How Refunds Are Paid

Approved refunds are returned to the original payment method used for the purchase. We cannot send a refund to a different card, bank account or service.

Refunds are issued through our payment gateway — the third-party service that handles billing on our behalf — acting on our instruction. Once approved, refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer. We will email you confirmation when the refund has been issued. If you have any question about a refund, email support@crumworld.com and we will deal with it directly.

Any tax or VAT charged on the original payment is refunded along with it.

7. Cancelling Is Not the Same as Refunding

Cancelling stops all future charges. Your plan stays active until the end of the billing period you already paid for, then drops to the Free plan. Cancelling on its own does not produce a refund.

Requesting a refund returns money for a charge that has already happened. You can do both at once: cancel to stop future charges and request a refund for the current period if you are still inside the 14-day window.

You can cancel from your account dashboard at any time, or by emailing us and asking us to do it. There is no cancellation fee and no minimum term.

8. Entry Beta Subscriptions

The CrumWorld Cloud Subscription is currently in entry beta. That does not reduce your refund rights — the 14-day guarantee applies in full. If we remove or materially reduce a feature you are paying for during beta, subscribers affected by that change may request a pro-rata refund of the current billing period regardless of how long they have been subscribed.

9. Chargebacks and Payment Disputes

If something has gone wrong with a charge, please contact us before raising a dispute with your bank. Chargebacks are slow, and we can almost always resolve the issue faster directly. Accounts with an open chargeback may be suspended while the dispute is investigated; we will restore access once it is resolved.

10. Your Legal Rights

This policy is in addition to, and does not limit, any rights you have under consumer protection law in your country, including any statutory cooling-off period that applies to online purchases. Where local law gives you a longer cancellation or refund window than the one described here, the longer window applies.

11. Changes to This Policy

We may update this policy. The current version is always posted here with its "Last Updated" date. Any change applies only to purchases made after the change takes effect; we will not retroactively worsen the refund terms that applied to a payment you already made.

12. Contact Us

CrumWorld Industries (Private) Limited
403-BB, Sector D, Bahria Town, Lahore, Pakistan
Telephone: +92 321 8416921
Email: support@crumworld.com
Email: alizafar@crumworld.com